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{"id":2194,"date":"2016-09-13T08:18:08","date_gmt":"2016-09-13T08:18:08","guid":{"rendered":"http:\/\/atozaatar.com\/?p=2194"},"modified":"2016-09-13T08:18:08","modified_gmt":"2016-09-13T08:18:08","slug":"zoco-not-ready-for-prime-time-dubai","status":"publish","type":"post","link":"https:\/\/atozaatar.com\/zoco-not-ready-for-prime-time-dubai\/","title":{"rendered":"Zoco: Not Ready for Prime Time Dubai."},"content":{"rendered":"

Let me be up front with you, dear reader. \u00a0I love food. \u00a0I love new restaurants. \u00a0I love unique experiences and getting together with friends. \u00a0I do not go into restaurants with the sole purpose of trying to tear them down, because I honestly believe there is something redeemable in almost every situation. \u00a0As a personal code, I try and gauge a venue against what I consider a ‘peer group’ such that Shake Shack isn’t set against the same standards as say, Noma.<\/p>\n

Are we clear?<\/p>\n

Good.<\/p>\n

Furthermore, during a soft launch of a restaurant, I understand that perhaps not everything will be available or that the kitchen hasn’t sorted out its expo. \u00a0I am completely willing to forgive those things. \u00a0But there are a number of things, no matter how long a restaurant has been open, that I cannot and will not let go.<\/p>\n

Let’s get this night started then, shall we?<\/p>\n

Following new restaurants on Instagram, I like to keep up with what is going on and opening around Dubai. \u00a0When I saw last week that Zoco (at Habtoor City) was offering a week long promotion of 50% the entire bill for their soft opening, I called up some friends to see who would be interested. \u00a0I made reservations for a party of 8 people, confirming at the time that there would be options for our vegetarian diner. \u00a0Yes, there were. \u00a0All of the details were confirmed, and we set out on Monday evening, looking forward to getting together.<\/p>\n

After all…<\/p>\n

Reflecting on his menu, Chef Jimmy said: \u201cI like to respect the product and enhance its natural flavor while playing with different textures and flavors, using a variety of culinary techniques to create harmony in each dish. The guest should have a sensorial experience with my food.\u201d<\/p><\/blockquote>\n

And…<\/p>\n

\"2016_zoco_base\"<\/a>
Photo taken from Zoco\u00a0press materials. Spoiler alert — nothing we received came close to this plating.<\/figcaption><\/figure>\n

My husband and I were the first to arrive (at 7:45 PM). \u00a0We were shown to our table and shortly joined by another couple from our group. \u00a0We were presented with food\u00a0menus, and asked to see the cocktail menu. \u00a0Placing our orders, had I known this would be my last drink for an hour, I probably would’ve ordered three.<\/p>\n

From this point, the evening derailed quite quickly. \u00a0I will not go into every horrifying detail, but the grossest misconduct falls under the completely unacceptable treatment of the simple act of requesting a vegetarian plate. \u00a0When my friend asked for a recommendation beyond the corn that was suggested, a manager said he needed to check with the kitchen, who then reported back that the chef refused to make any changes. \u00a0He allegedly “wanted to concentrate on cooking the dishes on the menu.”<\/p>\n

I’m sorry, what?<\/p>\n

Eventually, at nearly 2 hours into the service and far too much back and forth between management and the kitchen (including the manager walking off a few times), my friend was served some corn. \u00a0Towards the very end of the meal, she finally received a taco of some kind when she had the brilliant idea to order a short rib taco without the short rib, but not without significant prodding from the table. \u00a0The chef did come around at the end, and I hope listened to some of the feedback. \u00a0Seriously, however, I cannot follow the logic of telling a guest “no, I will not do that.” \u00a0The request was not a difficult one, nor was it an expensive one, or one that would not be common in any kitchen around the world. \u00a0A simple substitution should not set off an hour-long battle with a kitchen.<\/p>\n

Let’s not also forget: I was never actually served my main. \u00a0Mine was not the only dish that went missing, or simply didn’t appear. \u00a0After the first few times of asking, it was a lost cause asking for replacements.<\/p>\n

Or, when my husband simply went to the bar to order drinks and came back within 5 minutes (after we had been waiting for another 30 minutes).<\/p>\n

Or, given our level of frustration, when I suggested perhaps it might be best for us to simply leave, to have a manager walk away from me.<\/p>\n

Yes, these are simply some of the things that occurred in a 3-hour window.<\/p>\n

\"Zoco<\/a>
World’s smallest serving of salsa? Complete without chips.<\/figcaption><\/figure>\n

Zoco Management, I promised my suggestions and here they are, in no particular order. \u00a0What you decide to do with them is entirely up to you. \u00a0Ironically, the venue is a unique\u00a0space and the food is mostly quite good. \u00a0There are many elements to a great restaurant in place.<\/p>\n