Dear Shangri-La Qaryat Al Beri, I remember when you just opened — a sparkling jewel in Abu Dhabi — when you were the most exciting venue in the capital and a destination to look forward to. Unfortunately, the years have not been kind. My stay earlier in the summer yielded a horrifically humid (moist – ewww!) room, a visit further marred by the ongoing and incessant noise of jet skis and then non-stop thumping bass of the music at Pearls & Caviar. With the nearby Fairmont such a lovely property, I took to TripAdvisor to make others aware of the differences (and my preference) between the two luxury properties. I was therefore delighted when the Shangri-La management then reached out to me and offered a free night to make up for the rather difficult evening we spent in June. Without a doubt, this was a professional and classy response. When an opportunity…
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